Free Shipping

  • Free Shipping on Orders Over $35
  • Continental United States Only - Excludes Alaska, Hawaii, and US Territories & Protectorates
  • Estimated Delivery in 7 - 10 Business Days - including P.O. boxes.

$6.99 Flat Rate Shipping for Orders under $35

  • Continental United States Only - Excludes Alaska, Hawaii, and US Territories & Protectorates
  • Estimated Delivery in 4 - 8 Business Days - including P.O. boxes.

Expedited Shipping

  • Expedited Shipping is available as an option for most orders (see restrictions below) and is not included with any free shipping offers
  • Expedited shipping charges are calculated by the carrier and displayed in your cart prior to final checkout
  • This option is not available for PO Boxes, Tier1 Air filters, or any products with Hazmat designations (ex: ProProducts water treatment)
  • This option is only available for destinations within the Continental United States
  • Expedited Shipping orders must be placed by 1PM CST Monday-Thursday to be shipped the same day
  • Shipping costs for expedited shipping will not be refunded

US Shipping Options

  • Ground Carriers include: FedEx Ground & FedEx Home. Delivery in 4-8 Business Days
  • Express Package Carriers include: FedEx 2 Day and FedEx Overnight. Delivery in 1-2 Business Days
  • Postal Delivery includes: USPS, DHL Global Mail, UPS SurePost and FedEx SmartPost. Delivery in 3-7 Business Days
  • Some of these shipping options may be limited for Alaska, Hawaii, & US Territories

U.S. Territories & Protectorates Shipping Options

  • Shipping to US Territories & Protectorates is unavailable at this time

International & Canada Shipping Options

  • International Shipping is only available to Canada at this time
  • USPS Priority Mail International
  • FedEx International Economy: Estimated Delivery in 5 Business Days
  • Packages are trackable
  • All shipping carriers will collect duties, taxes, and customs fees when they deliver the package. These fees will be in addition to the shipping costs on your order and are paid directly to the shipper. has no way to estimate this cost for you.
  • All costs are in U.S. Dollars regardless of destination
  • International shipping is available for an extra fee and will be assessed in your cart at the time of order.
  • International shipping fees are non-refundable.

Business Days Information

  • Most orders placed before 3pm Central Time (Mon-Fri) ship the same day
  • Most orders placed after 3pm Central Time (Mon-Fri) ship the next business day
  • Expedited orders placed before 1pm Central Time (Mon-Fri) ship the same day
  • Expedited shipments do not include Saturday, Sunday, or Holidays
  • Example 1:
    • Order placed before 1PM CST on Thursday, shipping FedEx Overnight
    • Order ships Thursday and arrives Friday
  • Example 2:
    • Order placed after 1PM CST on Friday, shipping FedEx Overnight
    • Order ships Monday and arrives Tuesday
  • Pro Products and Tier1 Air Filters are excluded and ship 2-4 days after order is placed (please see estimated shipping date for details on these products)
  • Products with a backorder status will ship when product is back in stock, please see estimated shipping date on product information page for shipping estimate times.

Additional Shipping Considerations

  • Products may be subject to multiple shipping restrictions resulting in no available shipping options for users at checkout. If this occurs we may not be able to fulfill your order to the requested shipping address. We apologize for any inconvenience this may cause.
  • Air Filters are not available for expedited shipping and can not be shipped to PO Boxes.
  • Products that qualify as hazmat items or chemicals can only be shipped via ground and standard shipping. Items falling under this classification can not be expedited or shipped outside of the continental United States. Brand: ProProducts
  • Some products containing carbon media may not be eligible for shipment to California residents. Brand: Doulton, Berkey
  • Berkey products are not available for sale to residents of California and Iowa.

If you would like to confirm whether you have an item meeting these restrictions, please call our support team at 1-855-378-9116.

Refused Shipments

  • Shipments refused by recipient will be subject to fees removed from their refund.
  • Outbound shipping charges (if applicable) and a return shipping charge of $11.75 will be deducted from the final refund amount.
  • Refused shipments weighing over 15 pounds will also have a 15% restocking fee assessed to their refund total.